General Policy
Due to the specific nature of digital products, which cannot be returned once access is granted, 3d2ds.com does not offer refunds after the user has initiated the file download.
Exceptions Eligible for Refunds or File Replacements
- The system incorrectly deducts payment multiple times for a single order due to a payment gateway error.
- The asset file is corrupted, missing components as per the description, or fails to open on standard graphic software (such as SketchUp, 3ds Max, or Blender) as advertised. In these cases, customers must contact our technical support team with screenshot evidence within 03 days of purchase. If our team cannot resolve the issue or provide a functional replacement file, a 100% refund will be issued.
How to Request Support
For inquiries or to report issues regarding files or transactions, please contact 3d2ds.com support via email. Support requests will be reviewed and processed within 24 to 48 business hours.